Return Policy

1. Overview

At Quidraloprchod, we want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returning products purchased from us after an order has been confirmed.

This policy is in addition to your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

2. Your Right to Cancel

Under UK consumer law, you have the right to cancel your order within 14 days of receiving your products without giving any reason. This is known as the "cooling-off period."

The cancellation period expires 14 days from the day on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the goods.

To exercise your right to cancel, you must inform us of your decision by a clear statement (e.g., a letter sent by post or email).

You may use the model cancellation form set out below, but it is not obligatory.

2.1 Model Cancellation Form

(Complete and return this form only if you wish to cancel the contract.)

To: Quidraloprchod, 2 Greenbank, Eggleston, Barnard Castle DL12 0BQ, United Kingdom, Email: helpdesk@quidraloprchod.world
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) / for the supply of the following service (*)
Ordered on (*) / received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date
(*) Delete as appropriate.

3. Return Eligibility

3.1 Products Eligible for Return

We accept returns for:

• Unopened products in their original, sealed packaging
• Products returned within 30 days of delivery
• Products that have not been tampered with or damaged by the customer

3.2 Products Not Eligible for Return

For health and safety reasons, we cannot accept returns for:

• Opened or unsealed products
• Products where the seal has been broken or tampered with
• Products returned after 30 days from delivery
• Products that have been damaged due to misuse or improper storage

4. How to Return a Product

To initiate a return, please follow these steps:

1. Contact Us: Email us at helpdesk@quidraloprchod.world with your order number and reason for return
2. Receive Confirmation: We will respond within 2 business days with return instructions and a return authorization number
3. Package the Product: Securely pack the product in its original packaging, including all accessories and documentation
4. Ship the Return: Send the package to the address provided in our return confirmation
5. Keep Proof: Retain your proof of postage until your refund has been processed

5. Return Shipping Costs

The following applies to return shipping costs:

• Change of mind: You are responsible for the cost of return shipping
• Damaged or defective products: We will cover the return shipping costs
• Wrong product sent: We will cover the return shipping costs and arrange collection if necessary

We recommend using a tracked delivery service when returning products, as we cannot be held responsible for items lost in transit.

6. Refunds

6.1 Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be processed within 14 days of receiving the returned product
• The refund will be made to the original payment method used for the purchase
• Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider

6.2 Refund Amount

Your refund will include:

• The full price paid for the product(s)
• Standard delivery costs (if the entire order is returned)

The following may be deducted from your refund:

• Any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product
• Additional delivery costs if you selected a delivery option more expensive than standard delivery

7. Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us within 48 hours of delivery
• Provide photos of the damage or defect
• Include your order number and description of the issue

We will arrange for a replacement to be sent or a full refund, including return shipping costs.

8. Exchanges

If you wish to exchange a product for a different item, please return the original product following our return process and place a new order for the desired item.

9. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

1. Check your bank account or payment method again
2. Contact your credit card company or bank, as processing times may vary
3. If you have completed these steps and still have not received your refund, please contact us at helpdesk@quidraloprchod.world

10. Your Statutory Rights

This Return Policy does not affect your statutory rights under UK consumer law. Under the Consumer Rights Act 2015, you have the right to:

• Reject goods that are faulty, not as described, or not fit for purpose within 30 days for a full refund
• Request a repair or replacement of faulty goods within 6 months of purchase
• Receive a partial refund if repair or replacement is not possible

11. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our Website. Please review this policy periodically for updates.